complete Archives - The Triz Journal
Published previously in TRIZ Future 2013
Timothy Brewera, Ellen Dombb, Joe Millerc, Darrell Mannd
aTimothy Brewer Design, 1740 Raymond Hill Road, #3, South Pasadena, CA 91030, USA
bPQR Group, 190 N. Mountain Ave., Upland CA 91786 USA
cPQR Group, 190 …
Applying CTS and the system operator model enhance the creativity of the solutions; viewing the core process of a call center, where a service technician works with a customer, revealed an immediate opportunity for improvement.
Introducing TRIZ into many corporate environments requires first resolving the contradiction of the desire for comprehensive understanding and sophisticated problem solving without spending any time learning either.