# Case Study: Consummate Systems

| On 05, May 2008

By Boris Zlotin and Alla Zusman

This case study elaborates upon the principles and processes described in”Instruments for Designing Consummate Systems.”

Consider the system of a centrifugal wall pump shown in Figure 1 and of its valve travel stop specifically. The useful functions of the valve travel stop include:

• Allows water to pass through (main function)
• Keeps ball from flowing with water (main function)
• Positions ball in the center of water flow (auxiliary function)
• Positions the valve travel stop in the correct location inside the pump (auxiliary function)

Meanwhile, the system’s (valve travel stop’s) harmful functions include:

• Thick metal required to prevent destruction of prongs by impact of ball
• Metal waste from stamping process is about 82 percent

 Figure 1: Centrifugal Well Pump

Figure 2 shows the main elements of a valve travel stop.

 Figure 2: Main Elements

The valve travel stop in Figure 3 has three dots. The dots represent its useful functions. The problem is what is the best way to connect those three dots? With a triangle as seen in Figure 4.

 Figure 3: Ideal Final Result

 Figure 4: Ideal Model

The new, triangle design (Figure 5) provides one significant benefit for the valve travel stop – the stronger resistance against the impact of the ball allows the thickness of the travel stop to be reduced by a factor of 2. As good as that is, the new travel stop’s sharp edges can damage the ball. The new design has led to a secondary issue (Figure 6) – prevent the sharp edges from damaging the ball.

 Figure 5: New Design

 Figure 6: Secondary Problem

What is the ideal solution for the new design? The sharp edges of the travel stop cannot damage the ball. There is a contradiction in this secondary problem: the travel stop should contact the ball to prevent it from flowing with the water AND it should not contact the ball so that the sharp edges do not damage the ball. How can this contradictionbe resolved? Use “separation in space” – the ball shouldcontact the sides of the triangle and not the corners. This is possible if the sides are bent, as shown in Figure 7.

If the sides are bent in the stamping process, then the following benefits are seen:

• Sharp edges of the travel stop cannot contact the ball
• Shape of travel stop is more rigid, providing increased resistance against impact of the ball
• Reduced hydraulic resistance of the water flow

With this solution, there is a new secondary problem – how to save labor and and material?

Figure8’s stamping layoutshows some additional ideas: 1) stamp travel stops from a metal strip to optimize metal utilization and 2) stamp travel stops for different sizes of pumps simultaneously. The benefit of this layout is material and labor economy.

 Figure 7: Bent Strips Design

 Figure 8: Stamping Layout

As so often, this solution leads to another secondary problem: for the smallest travel stop (Figure 9), manufacturing tests showed it was impossible to bend the sides without causing metal damage in the corners. The ideal solution? Bend without damage. The contradiction? Sides of the travel stop should be bent to provide protection of the ball AND should not be bent in order to prevent damage to the metal. The contradiction can be resolved by using space resources – it is possible to add a supplementary material to the travel stop and then bend the supplementary material (Figure 10).

 Figure 9: Smallest Size

The next secondary problem is seen in Figure 11 – how can the waste be utilized? Figure 12 shows one possible solution – produce a furniture hook with the waste.

 Figure 11: Stamping Waste

 Figure 12: Using the Waste

During three years, three TRIZ specialists and technicians have worked on a centrifugal well pump shown in Figure 13. The work included:

• Obtaining a set of promising directions in building the next generation of pumps.
• Failure analysis for the pumps that revealed more than 20 reasons for the deterioration of reliability and durability of pumps.
• TRIZ-based cost reduction.

 Figure 13: Centrifugal Well Pump Idealization

More than 200 various technological problems related to design and manufacturing process have been addressed resulting in significant quality improvement and production cost reduction.